I’m still writing this email in the uncomfortable hospital chair. The good news? The little one got a greenlight from the doctor today. We should be leaving soon. The bad news? I’m catching up on clients’ projects. So… a short one for today: I noticed how nurses/doctors detach their emotions in the hospital. They are … Read more
Costco switches its placement every few weeks. ~ In March, you see backpacks, water bottles, and walking sticks as you enter ~ In June, you run into BBQ equipment plus charcoal at the entrance ~ In October, you hit boxes of candies and treats ~ In December, you wander through the dazzling decorations first So… … Read more
A while ago, I saw my client saying to his team: “Our customer experience is the highest priority. We are here because we stay true to our passion. We said NO to many opportunities. We make the hard call—with the willingness to shut down the business if the experience is amiss. Because this is a … Read more
Today, I’m going to share with you a dangerous strategy. Use it at your own risk. First, a little context: On October 26, 2024, then-candidate Donald Trump went on Rogan’s podcast—rambling about how traditional media “betrayed” him after his political ascent, how he should have fired more people, how he’s going to replace 51.6% government … Read more
Growing up, I was often accused of “not caring enough.” Why? Because I do not pay any attention to other people’s birthdays. (including my own) I discovered at an early age that an overexpectation will always meet an underwhelming result. So… the best way to handle – Don’t expect anything at all. I’m sharing this … Read more
Last week, we studied the Movie Industry. This week, let’s look at TV industry. My wife, Tracy, is a die-hard TV fan. She learned how to use a TV remote control before learning to stand. Since we got married… I was “forced” to watch Crash Landing on You, Wise Doctor Life, Dr. Romantic, You Are … Read more
The movie industry has been doing this for 112 years. It’s time we catch on. The year was 1913. A brilliant, 23-year-old Nils T. Granlund was the advertising manager of Marcus Loew theaters. Movies were still a new concept to the general public. So, Nils was scratching his head, wondering – “How can I get … Read more
This happened two years ago. A friend of mine was a member of BNI—an international business network—and was asked to meet a quota: Invite two new guests to their next 6 am online meetup. Unfortunately, I was asked for a favor. It was 6 am. I crawled out of bed, growled, and popped my AirPod … Read more
Earlier this week, I read an article named: “Things I’ve noticed while visiting the ICU” by Trevor Klee Just like the article… I had the experience of visiting the ICU for two hours a day—every day—for over a month earlier last year. (it wasn’t a pleasant experience) During that long month… I, too, noticed how … Read more
Last week, my wife and her family went to a seafood buffet. (it’s a family tradition for the end/start of each year) As I stepped into the restaurant, I scanned: ~ Sashimis: defrosted ~ Shrimps: squishy ~ Beef soup: appetizing… and smelling so good ~ Smoked salmon: glistening and inviting ~ Roast beef: well done… … Read more